Manage your VSOL and HIOSO OLTs from the Netpap dashboard. See Rx/Tx power for every customer, get WhatsApp alerts when a PON drops or a signal degrades, and log in to the customer's device from wherever you are.
One place to see every ONU on your fibre network, tied to the customer account that pays for it.
Add your VSOL and HIOSO OLTs and Netpap reads their PON ports and ONUs directly. Every ONU is matched to a customer in your billing, so support sees the signal and the account on the same screen.
Already on smartolt.com? Netpap Smart OLT works alongside it. Your team keeps its normal SmartOLT workflow while Netpap adds billing context, customer alerts and remote access on top.
Open any customer and see their current Rx and Tx optical power, plus a graph of how it has moved over time. A slow drop from a dirty connector or a bent patch cord shows up as a trend, long before the link goes down.
Open the customer's ONU or router from the Netpap dashboard, whether you are in the office or out of the country. Check the configuration and fix the problem without sending a technician for something a login could solve.
You choose the thresholds. Netpap watches every OLT, PON port and ONU and tells you, and your customer, when something crosses the line.
Get told the moment an OLT stops responding, with the number of customers behind it, so you dispatch on facts instead of phone calls.
When every ONU on one PON port goes dark together, that is a fibre cut or a splitter fault. Netpap reports it as one PON outage, with the port and the customers affected.
Set the lowest Rx power you accept. Any customer who falls under it is flagged while the link still works, so you can fix it on your schedule.
A weak transmit level usually means a failing ONU. Catch it and swap the unit before it turns into a no-internet ticket.
When an outage affects a customer, Netpap can message them so they hear it from you first and your support lines stay free for real problems.
All prices are in Kenya Shillings (KSh). Contact us for custom enterprise quotes.
We onboard ISPs in order of sign-up. Tell us about your network and your request goes straight to Netpap customer care on WhatsApp.
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